We are looking for a trilingual Help Desk Engineer (FR/DE/EN) to join a dynamic team in Luxembourg. You will be the first point of contact for users across Europe, providing Level 1 IT support on various tools and applications. If you have strong problem-solving skills and a great customer service mindset, this role is for you!
Responsabilités
- Be the first point of contact for user’s requests, incidents or questions (administrative users and drivers) for the full scope of the IS: telecom, office tools, applications…
- Answer user’s requests mainly through phone and email
- Log all requests in the ticketing tool
- Diagnose, troubleshoot, and solve issues based on existing procedures
- Determine proper escalation for problems he cannot solve, sets priority
- Propose resolution procedures so that the Level 1 team can solve recurring issues in a continuous improvement mindset
Skills & Experiences
- Pragmatic, analytical and problem solving skills
- Very good customer service approach, at ease in verbal and written communication with non technical users
- A strong team player able to communicate with technical and non-technical stakeholders
- Curious and creative, autonomous and dynamic
- Be a driver for change and innovation, support continuous improvement by investigating alternatives and technologies
- Fluent in French, German and English
Profil
- Degree in IS science is preferred
- 1st experience in helpdesk
Want to learn more about this opportunity? 🚀 Send us your application—we’d be happy to discuss it with you in detail!